A.D.A.M. Interactive Anatomy

Adobe® Flash® 10 is a free download that is used to present high quality images and videos within the AIA online program. For additional information on Adobe® Flash® 10 please see their web site at http://www.adobe.com/flashplatform/.

If you are a single user (student or Instructor) go to the main login page of A.D.A.M. Interactive Anatomy and select Forgot Your User ID or Forgot Your Password. For your User ID you will be prompted for your email address you registered the product under as well as your secret question and answer. For your password you will be prompted for your User ID, Email address and secret question and answer. Select recover and you will be sent and e-mail with your current information.

If you are a user behind an institution's Internet contact your intuition's system administrator.

For technical questions concerning logins, contact techsupport@adamcorp.com. You will receive a response within 24 hours Monday through Friday.

The Unity Player is a free downloadable player used to present the 3D graphics in the AIA Online 3D Anatomy viewer. This program allows the best graphics quality and speed for the presentation of A.D.A.M.’s award winning 3D Anatomy images. For additional information on Unity, go to the following web site: http://unity3d.com/webplayer/.

A white screen when accessing the product is due to pop-up blockers not being or turned off for the product you are trying to access or the browser is not running in compatibility mode.

Please try Ctrl+alt as you open the link for the site.

Different toolbars, programs and browsers such as Internet Explorer, Yahoo, Google, Norton and AOL also contain pop-up blockers. Please be sure you have turned them off or allowed the program in all that you may be running on your computer.

Please also see these links for instructions:

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

http://www.google.com/support/toolbar/bin/answer.py?hl=en&answer=9171

http://help.yahoo.com/l/us/yahoo/toolbar/features/popupblocker/basic/pub-07.html

http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=219605&sliceId=1&docTypeID=DT_AOLFAQS_1_1&dialogID=716234704&stateId=1 0 716248332&radios=False

http://support.plato.com/kb/SupportArticles/12164.asp

Flash Player does not run in most 64-bit browsers. If you attempt to download the Flash Player in a 64-bit browser that does not support Flash Player, you will see a message from Adobe and a link back to an Adobe page. To install Flash Player, use a 32-bit Web browser on your 64-bit operating system. All major browsers are available in 32-bit versions and the Internet Explorer 32-bit browser is the default browser on Windows 64-bit systems.

Data Execution Prevention (DEP) helps prevent damage from viruses and other security threats that attack by running (executing) malicious code from memory locations that only Windows and other programs should use. This type of threat causes damage by taking over one or more memory locations in use by a program. Then it spreads and harms other programs, files, and even your e-mail contacts.

Unlike a firewall or antivirus program, DEP does not help prevent harmful programs from being installed on your computer. Instead, it monitors your programs to determine if they use system memory safely. To do this, DEP software works alone or with compatible microprocessors to mark some memory locations as "non-executable". If a program tries to run code—malicious or not—from a protected location, DEP closes the program and notifies you.

DEP can take advantage of software and hardware support. To use DEP, your computer must be running Microsoft Windows XP Service Pack 2 (SP2) or later, or Windows Server 2003 Service Pack 1 or later. DEP software alone helps protect against certain types of malicious code attacks but to take full advantage of the protection that DEP can offer, your processor must support "execution protection". This is a hardware-based technology designed to mark memory locations as non-executable. If your processor does not support hardware-based DEP, it's a good idea to upgrade to a processor that offers execution protection features.

Yes, but only if you leave DEP turned on for that program. Windows can continue to detect attempts to execute code from protected memory locations and help prevent attacks. In cases where a program does not run correctly with DEP turned on, you can reduce security risks by getting a DEP-compatible version of the program from the software publisher. For more information about what to do after DEP closes a program, click Related Topics.

To open System Properties, click Start, click Control Panel, and then double-click System.

Click the Advanced tab and, under Performance, click Settings.

Click the Data Execution Prevention tab.

By default, DEP is only turned on for essential Windows operating system programs and services. To help protect more programs with DEP, select Turn on DEP for all programs and services except those I select.

The error received is due to the browser being launched on a heavily loaded system. This is most likely occurring due to other applications running on the user's desktop that require a large amount of memory. The unity web player is unable to obtain the required amount of memory to launch the player. This is not an error with the application but most likely an error due to insufficient memory on the operating system.

The minimum system requirements to operate AIA are an Intel Pentium IV Processor with 512 MB RAM. The recommended system requirements call for 1GB of RAM. Please confirm that the operating system meets the system requirements. Additional system requirement information can be found at the bottom of product information page http://www.adameducation.com/aiaonline_student.aspx.